We will send you an email once your order has been shipped. Please Sign into ‘My Account’ and click ‘Order History’ to check your order status. You can choose to email us at service@wiholl.com to get information on your order.

If you wish to cancel your order, please email us at service@wiholl.com . Once your order has left the warehouse, we are unable to make any changes and you must wait until it is delivered.

Here are a few tips to troubleshoot:

Enter your coupon code at checkout under the “Gift Code / Discount Code” field.

Check the expiration date of your coupon code.

Coupon codes may only work on certain items. Already discounted, sale or final sale items may not be eligible.

Coupon codes may be case sensitive and do not contain any spaces.

Most coupon codes may only be used once.

If you don't have a credit or debit card, we suggest using PayPal due to its speed and security of your purchase. If you have a PayPal account, please choose PayPal to complete your payment. If you don't have a PayPal account, please go to this link to register first: https://www.paypal.com. Then you can pay with PayPal on our website.

Normally it will take a few days to prepare your items before shipment. The shipping time depends on shipping methods. You can check for more information on our Shipping Info page.

Orders typically arrive within 7 to 15 days for Standard Shipping and within 5 to 10 days for Express Shipping.

Tracking updates can be delayed. Don't worry, if it hasn't been updated for more than 5 working days, please contact us: service@wiholl.com immediately.

1 .Please check if the address information of your order is incorrect;

2.Please contact the courier company for more details；

3.Please check your mailbox or ask your neighbors if they have received the parcel on your behalf.

For more details, you can contact us for help.

Please confirm whether the delivery address is incomplete/incorrect or the courier can't access the delivery place.

Please contact the courier to reschedule a delivery of your package.

Please contact us (email: service@wiholl.com) within 15 days from the date of delivery of the relevant goods (if you fail to notify us within this period, you will be deemed to have accepted the goods). For more information regarding our return policy :https://www.wiholl.com/pages/refund-return , please check it on our Return Policy page.

A refund will be issued after processing your return, which may take up to 8-15 working days after receiving your return in our warehouse. Please note that we will refund the money. After the refund is successful, we will send you an email informing you of the successful refund.

Thank you for your love! Please email us at IG: marketing@wiholl.com . Tiktok and Youtube： collaborate@wiholl.com From there, we will be in touch with additional information as needed!