When you receive something you weren't expecting, we feel your pain. That's why we're here for you every step of the way in your shopping journey, including returns and exchanges!
We have a 15-day return policy, which means you have a maximum of 15 days from the date you've received all your purchased items in the same order to submit the return request.
Please note that the return shipping fee must be covered by the customer, unless the original products are defective.
1. Return and Exchange Conditions
Items returned without authorization will not be accepted. Items must be returned within 15 days of your receipt. All items must be in the same condition as when you received them, unworn or unused, with tags, and in their original packaging. You will also need a receipt or proof of purchase.
When returning or exchanging items, the customer must use a shipping method that provides
Discounted items or gift cards are non-returnable.
Damage/lost caused by the customer is non-refundable.
We are not responsible for any failed delivery attempts due to the negligent actions of the customer.Negligence includes, but is not limited to, providing incorrect delivery information, such as (order address, contact number, recipient name). In such cases, we are unable to request a refund for you.
2. General Return Process
Initiate a return. Please email us at firstname.lastname@example.org and enter "Return and Refund" in the subject line giving us your order number and email/phone number. Specify the reason you want to return the item and get a refund.
Pictures are required for quality issues.
A customer service representative will contact you within 24 hours to determine if your return request is eligible.
Send back the item. If your return is accepted, we will send you the return address, along with instructions on how and where to send your package. (Note: items returned without authorization will not be accepted). We recommend that you send your return/exchange using a shipping method that provides tracking information as well as a signature, as we will not be responsible for lost returns/exchanges.
3. Return Fees
If the return is due to our problem (e.g. incorrect product, quality of the product), we will provide you with a full refund.
Note: Conditions that are not deemed as defective in quality:
- Loose threads, raw edges, thickness, a touch of fabrics, and differences in color due to differences in monitor display are NOT treated as quality issues.
- Returns due to dissatisfaction with styles, colors, and changes in personal preferences are NOT treated as quality issues.
- Damages due to use, wash, improper maintenance, self-repair, modifications, or other human factors are NOT treated as quality issues.
- Please refer to our sizing chart for decisions on your purchase, as our service team can only offer our recommendations. Returns due to sizing issues do not constitute quality issues.
- Due to differences in design and style between items, there may be slight differences between different items in the same size. Please refer to the actual measurements.
If the return is due to the buyer's problem (e.g., don't like/don't want the product, ordered the wrong product/size), the buyer shall pay the shipping cost.
No restocking fee will be charged to the consumer for returns.
Damages and Problems Please inspect your order upon receipt and if the item is defective, damaged or received in error, please contact us immediately so that we can assess the problem and correct it.
Exchange of goods
The fastest way to make sure you get what you want is to return your item, once the return is accepted, please purchase the new item separately.E Order Cancellation
If you contact us promptly after your purchase, we can cancel your order for you. If your payment is complete, but the package has not yet shipped, you can cancel your order before your item is delivered. We will refund your money in full.
Once the package has been shipped, the order cannot be cancelled.
Please allow approximately 1-2 business days for us to process your return. Once we have received and inspected your return, we will notify you and let you know if the refund has been approved. If approved, you will automatically receive a refund in the form of your original payment method. Please keep in mind that it will also take some time for your bank or credit card company to process and post the refund.
- If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 5 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
- If you paid by PayPal or other online payment providers, refunds will be sent to the PayPal or the online payment method you chose within 5 business days of receipt of the returned item or cancellation request. Please contact the online payment providers with questions about when the refund will be posted to your account.
5. Please note
Due to the influence of light, color temperature and display parameters, the pictures of color difference products may differ from the actual color. Please refer to the actual product as the standard. Thank you for your understanding.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
19H MAXGRAND PLAZA NO.3 TAI YAU ST, SAN PO KONG, KL, HONGKONG